Beyond the Hype: Daily uses of AI


Artificial Intelligence is often overlooked as being a general-purpose application technology that already inhabits many aspects of our lives. We’re bombarded with prophecies of the ‘future’ of AI, Skynet-inspired stories and doomsday divinations. But what about the way in which AI is already integrated into our daily lives and has improved our current technologies?


Here’s a run-down of some of the most powerful ways Artificial Intelligence impacts our daily lives.


Intelligent Personal Assistants


Whether we’re wanting to find directions to the nearest cafe or settle a debate, Siri, Cortana and Alexa (among others), have our backs. Intelligent personal assistants are at our disposal. As a program, they use location data, user input and a variety of database information to carry out requests from both voice command and text. With over 2 billion Smartphone users worldwide according to Statista, this technology has revolutionised how we navigate our daily lives. They’re rapidly improving, and putting an end to pub debates all over the world!


Streaming Recommendation


Thanks to apps like Netflix and Spotify, we never have to deliberate over what to watch or listen to again. By monitoring our viewing history, recommender systems are able to suggest what we should watch or listen to next based on our past choices. Using Deep Learning algorithms, the software is trained on the data sets created by users and fed into artificial neural networks to identify patterns and create the recommendations that are displayed on the apps that users will most likely want to watch. As the data sets grow, streaming recommendations are only getting increasingly more powerful.



Customer Service Automation


Call routing with voice recognition software is now commonplace for many call centres and whilst this technology has maybe gotten a bad rep in the past, the advances in Natural Language Processing have dramatically improved the quality of this. AI has also enabled many companies to use chatbots to assist customers on live chat rather than human customer service agents.



Fraud Prevention

When you receive an email or letter to confirm you’ve made a certain transaction on your credit card, artificial intelligence is often behind it. Programs are used to detect changes out of the ordinary in purchase patterns and location amongst other attributes, in order to stop fraudulent purchases before releasing the money from your account. The deep learning algorithms are fed huge data sets of fraudulent and non-fraudulent activities to learn the signs that go with each of them to apply to real-time purchases.


Home Heating  


A few years ago, Nest was acquired by Google for a cool $3.2 billion. Now voice controlled by Alexa, the Nest Learning Thermostat is built on a machine learning algorithm where it will learn from the data of your daily schedule over the initial few weeks; what temperature you set the thermostat to and when so that it can do this automatically for you over time. It also includes the ability to track your phone location and uses sensors to save energy when no one is at home. Not only is this sort of AI set to make our lives that little bit more comfortable, but it’s environmentally sound.



Of course, this is just a few examples – there are many other ways in which AI technologies support the functioning of our day to day lives.


Matt Reaney, Founder

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